Delivery Policy

1. Scope of Application

This shipping policy applies to all users (hereinafter referred to as “Buyers”) who place orders for products through this cross-border independent website (hereinafter referred to as “the Platform”) and select cross-border delivery services. The Platform’s product delivery covers most countries and regions worldwide. The specific deliverable regions shall be subject to the display on the order checkout page. If the Buyer’s location is not within the deliverable range, the Platform will notify the Buyer during the order review stage, and the Buyer may choose to cancel the order and receive a full refund.

2. Logistics Methods

Based on the product type, the Buyer’s location, and the delivery time selected by the Buyer, the Platform provides the following three types of cross-border logistics methods for the Buyer to choose independently when placing an order:

1. International Express: Cooperative logistics providers include DHL, FedEx, UPS, etc. It is suitable for urgent items or high-value goods. This method offers fast delivery speed, with most regions worldwide receiving goods within 3-7 working days. It supports full logistics tracking and provides compensation services for lost or damaged parcels (see Article 7 for specific compensation standards).
2. Dedicated Line Logistics: Exclusive logistics lines are opened for popular cross-border markets (such as North America, Europe, Southeast Asia, etc.), operating under the model of “domestic goods collection – international transportation – destination country customs clearance – local delivery”. Dedicated line logistics is cost-effective, with a delivery time of 7-15 working days, covering a wide range of regions, and can transport most general goods (excluding prohibited items such as flammable, explosive, and liquid products).
3. Postal Parcel: Delivered relying on the postal systems of various countries, it is suitable for small items (such as jewelry, stationery, etc.) with a weight within 2kg and low value. This method has low shipping costs but a relatively long delivery time, usually 15-30 working days. In some regions, logistics information tracking is only supported up to the destination country’s customs, and full-process tracking is not available.

3. Shipping Fee Calculation Standards

1. Basic Shipping Fee: The basic shipping fee is calculated based on the logistics method selected by the Buyer, the product weight/dimensional weight (whichever is heavier for charging), and the delivery destination. The specific amount is displayed in real-time on the order checkout page. The formula for calculating dimensional weight is: Dimensional Weight (kg) = Length (cm) × Width (cm) × Height (cm) / 6000.
2. Free Shipping on Qualified Orders: To enhance the Buyer’s shopping experience, the Platform sets up a free shipping activity for orders meeting the minimum amount:

• For international express: Free basic shipping fee for orders with an actual payment amount of USD 500 or more;
• For dedicated line logistics: Free basic shipping fee for orders with an actual payment amount of USD 300 or more;
• For postal parcels: Free basic shipping fee for orders with an actual payment amount of USD 100 or more.

(Note: The free shipping activity only covers the basic shipping fee, excluding additional fees such as remote area surcharges and fuel surcharges.)

3. Additional Fees:

• Remote Area Surcharge: If the Buyer’s delivery address is in a remote area as defined by the logistics provider (such as islands, rural areas in some countries), an additional surcharge of 15%-30% of the basic shipping fee is required. The specific amount is subject to the real-time quotation of the logistics provider, and the Platform will prompt this on the order checkout page;
• Fuel Surcharge: Due to fluctuations in international oil prices, logistics providers may charge a fuel surcharge, which is calculated at 5%-10% of the basic shipping fee and collected together with the order shipping fee.

4. Explanation of Delivery Time

1. The delivery times mentioned in Article 2 of this policy all refer to the “normal delivery time of the logistics provider” and do not include the following time-consuming processes:

• Order Processing Time: The Platform will complete order review, product packaging, and shipment within 1-3 working days after the Buyer makes the payment;
• Customs Clearance Time: Customs clearance in the destination country usually takes 1-7 working days. If customs clearance is delayed due to incomplete information provided by the Buyer, products involving special supervision, etc., the delivery time will be extended accordingly;
• Time Caused by Force Majeure: Delivery delays caused by force majeure factors such as natural disasters, epidemics, policy adjustments in the destination country, and logistics strikes are not subject to this policy. The Platform will promptly inform the Buyer of the relevant situation.

2. Differences in Delivery Time by Region:

• Major countries in North America and Europe (such as the United States, the United Kingdom, Germany, etc.): 3-5 working days for international express, 7-10 working days for dedicated line logistics, and 15-20 working days for postal parcels;
• Southeast Asia and Australia regions: 5-7 working days for international express, 10-15 working days for dedicated line logistics, and 20-25 working days for postal parcels;
• Other regions: 7-10 working days for international express, 15-20 working days for dedicated line logistics, and 25-30 working days for postal parcels.

5. Customs Clearance Instructions

1. Customs Clearance Responsibility: The Buyer is responsible for handling the customs clearance procedures of the destination country related to cross-border delivery. The Platform will provide necessary assistance (such as providing commercial invoices, packing lists, and other customs clearance documents). If the products are detained, returned, or destroyed due to the Buyer’s failure to cooperate with customs clearance in a timely manner (such as failing to submit identification documents, pay import duties and taxes as required by the customs), the relevant losses shall be borne by the Buyer, and the Platform shall not be liable for refunds or reshipment.
2. Import Duties and Taxes: In accordance with the customs regulations of the destination country, the Buyer shall bear the import duties, value-added tax (VAT), consumption tax, and other taxes (hereinafter referred to as “Import Duties and Taxes”) incurred during the import of the products. The Platform does not provide “tax-included shipping” services. The Buyer may check the estimated taxes through the official website of the destination country’s customs or consult the local logistics provider before placing an order to avoid affecting customs clearance due to tax issues.
3. Prohibited and Restricted Items: The Buyer shall comply with the regulations of the destination country’s customs on prohibited items and restricted items and shall not purchase or request delivery of prohibited items (such as firearms and ammunition, drugs, controlled knives, flammable and explosive materials, etc.) through the Platform. If customs clearance fails, the products are confiscated by the customs, or penalties are imposed because the products are prohibited items, the relevant responsibilities and losses shall be borne by the Buyer, and the Platform has the right to cancel the order without refunding the paid amount.

6. Order Tracking and Inquiry

1. Provision of Logistics Tracking Number: After the products are shipped out and handed over to the logistics provider, the Platform will send the logistics tracking number and the corresponding logistics inquiry link/website to the Buyer via SMS, email, or in-site message on the Platform.
2. Tracking Methods: The Buyer may inquire about the logistics progress through the following methods:

• Log in to the Platform account, find the corresponding order in “My Orders”, and click “View Logistics” to check in real-time;
• Copy the logistics tracking number, log in to the official website of the corresponding logistics provider (such as DHL official website, FedEx official website) or a third-party logistics tracking platform (such as 17Track), and enter the tracking number to inquire about detailed logistics information.

3. Explanation of Delay in Tracking Information Update: There may be a 1-2 working day delay in the update of logistics information, especially when the products are in the international transportation stage or the destination country’s customs clearance stage. If the Buyer still cannot inquire about the latest logistics information after 2 working days, they may contact the Platform’s customer service for assistance in verification.

7. Order Modification and Cancellation (Related to Shipping)

1. Address Modification:

• If the product has not been shipped out, the Buyer may apply to modify the delivery address in “My Orders”. The modification is limited to address adjustments within the same country/region (cross-country/region address modification is not supported) and shall take effect only after the Platform’s review and approval;
• If the product has been shipped out and handed over to the logistics provider, the Platform cannot modify the delivery address. The Buyer shall contact the logistics provider directly to negotiate address change (the logistics provider may charge an address modification fee, which shall be borne by the Buyer), and the Platform may provide the logistics provider’s contact information to assist in communication.

2. Order Cancellation (Related to Shipping):

• Before the product is shipped out: The Buyer may apply to cancel the order. After the Platform’s review and approval, the paid amount (including shipping fee) will be refunded within 3-5 working days;
• After the product is shipped out but not dispatched: If the Buyer applies to cancel the order, they shall bear the incurred packaging fee and handling fee (calculated at 5% of the order amount). The remaining amount will be refunded within 3-5 working days after the logistics provider confirms the return of the product;
• After the product is dispatched (logistics tracking number generated): The Buyer cannot apply to cancel the order. If the Buyer refuses to accept the product, they shall bear the round-trip shipping fees and possible customs clearance fees, tariffs, etc. The remaining payment will be refunded within 3-5 working days after the Platform receives the returned product and confirms that it is undamaged.

8. Handling of Abnormal Situations (Lost Parcels, Damaged Parcels, Delays)

1. Handling of Lost Parcels:

• Definition: If the international express takes more than 10 working days, the dedicated line logistics takes more than 20 working days, or the postal parcel takes more than 30 working days from the date the logistics tracking number is generated, and the logistics information shows “parcel lost”, “untraceable”, or the logistics provider confirms the parcel is lost, it shall be deemed a lost parcel;
• Compensation Method: The Buyer may choose “reshipment” or “refund”. If reshipment is chosen, the Platform will arrange for free re-delivery (of the same model product); if refund is chosen, the Platform will refund the full payment (including shipping fee) within 3-5 working days after confirming the parcel is lost, and additionally compensate with a platform coupon equivalent to 10% of the order amount (the coupon is valid for 30 days).

2. Handling of Damaged Parcels:

• Definition: After receiving the product, if the Buyer finds that the product has damage, deformation, functional failure, or other issues, and can provide a clear unboxing video (the video shall include the complete logistics packaging, product appearance, and damaged parts), a photo of the logistics waybill, and photos of the damaged product, it shall be deemed a damaged parcel;
• Handling Process: The Buyer shall contact the Platform’s customer service within 48 hours after receiving the product and submit the above supporting materials. After the Platform’s review and approval, it will provide solutions such as “replacement of damaged parts”, “reshipment”, or “partial refund/full refund” based on the extent of product damage. The specific solution shall be determined through negotiation between the two parties, and the relevant costs (such as reshipment shipping fee) shall be borne by the Platform.

3. Handling of Delays:

• If the delivery time exceeds the maximum time specified in Article 4 of this policy (and is not caused by force majeure factors), the Buyer may contact the Platform’s customer service to inquire about the cause of the delay, and the Platform will assist in communicating with the logistics provider to accelerate delivery;
• If the delay exceeds 7 working days, the Buyer may apply for “shipping fee reduction compensation”. The Platform will reduce the shipping fee by 50%-100% based on the number of delay days (50% reduction for delays of 7-10 working days, 100% reduction for delays exceeding 10 working days). The reduced shipping fee will be issued in the form of a platform coupon (valid for 30 days).

9. Warm Tips

1. When placing an order, the Buyer shall carefully check the delivery address information (including country/region, city, street, house number, contact information, etc.) to ensure its accuracy and avoid delivery failure or delay due to incorrect address;
2. If the product involves special categories such as batteries, liquids, and powders, the Buyer shall inform the Platform’s customer service in advance. The Platform will confirm whether the logistics provider supports the transportation of such products to avoid customs clearance failure due to product category issues;
3. In case of logistics problems (such as lost parcels, damaged parcels, delays), please contact the Platform’s customer service in a timely manner (Customer Service Email: support@xxx.com; Customer Service Phone: +xx-xxxx-xxxx). The Platform will respond and assist in handling within 1-3 working days.

This shipping policy takes effect from the date of issuance. The Platform reserves the right to revise this policy in accordance with changes in the logistics market, policy adjustments, and other circumstances. The revised policy will be published on the homepage of the Platform’s official website and will take effect after 7 working days of public notice. If the Buyer continues to place orders on the Platform after the policy revision, it shall be deemed to have accepted the content of the revised policy.